What's the difference between Solo and Pro?
Mostly volume. The core toolset is the same on both. Pro carries 6× the AI Studio credits (1,500/mo vs 250/mo), 5× the vault storage (25 GB vs 5 GB), and it is the only plan with automations. Pick Pro if you lean on the AI daily, keep a large document library or want automations; Solo covers the rest of the product.
If I switch between monthly and annual, what happens to what I've paid?
Switching from monthly to annual starts a new annual term right away. The unused part of your current paid month is applied as a one-time courtesy credit toward that charge. It is a credit on the new invoice, not a refund. Switching from annual to monthly takes effect when your annual term ends, and fees already paid are non-refundable.
Is there a refund policy?
All fees are paid in advance and are non-refundable, including partial periods, unused time, downgrades and credit packs. Plans renew automatically until you cancel; canceling stops future charges and takes effect at the end of the period you have paid for. The full Refund & Cancellation Policy is at /legal/refunds.
Can I get a tool built for a system you don't support?
Custom work is quoted per project rather than sold as an add-on, and a request is not a commitment to build. Send the request from Settings, Integrations (the Request integration link) and we will reply with a quote or tell you we cannot do it.
What does bring-your-own integrations mean?
Every integration in Nest uses your own vendor account. Salesforce is the only integration live today; others are planned and not available. You manage billing with each vendor directly, and Nest never marks them up.
Can I buy Nest today?
Yes. Choose a plan, create your account and pay by card through Stripe Checkout. There is no free trial. The price, billing interval, automatic renewal and the no-refund policy are shown before you pay.
What happens if I cancel?
Subscriptions renew automatically for the same period (monthly or annual) at the then-current price until you cancel. Cancel any time in Settings > Billing or by emailing hello@nestannuity.com. Cancellation stops future renewals and takes effect at the end of the period you already paid for, and you keep access until then. All fees are non-refundable, including partial periods, unused time and downgrades. Annual plans bill 12 months in advance and renew for another 12 months. Your policies stay in force at the carrier; they are independent of Nest. You can export your records from Settings while your subscription is active and for a limited period after it ends, as set out in the Terms of Service. After that period we may delete your data.