Help center
Answers for agents and IMOs.
Everything about running your book on Nest - pricing, the CRM, bring-your-own integrations, the AI Studio, annuity tools, license tracking, and security. Search it, or browse by topic. Every answer is deep-linkable.
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Getting started
What Nest is, who it's for, and how to get your book in.
Nest is the all-in-one platform for individual licensed insurance agents and the IMOs that manage them. It puts a CRM, AI copy studio, license tracking, e-signature, calendar, an encrypted document vault, and annuity tools behind one login.
The pitch is simple: one platform instead of the five separate tools most agents stitch together and pay for individually.
Two audiences run on the same product: individual licensed insurance agents - life, health, P&C, and annuity - and the IMOs, FMOs, and agencies that manage multiple agents.
It's vertical-agnostic. Whether you write term life, Medicare, annuities, or commercial P&C, the CRM, AI Studio, license tracking, and vault work the same way.
No. If you can use email and a spreadsheet, you can run Nest. Importing your book is a guided CSV upload, and connecting integrations is a one-time login to each account you already have.
There's nothing to install and no server to manage - Nest runs in your browser.
Most solo agents are working inside Nest the same day. A CSV import of contacts, leads, and policies lands in minutes, and you can connect integrations as you go.
IMOs rolling out a downline can stand up a hierarchy and send invite codes in a single afternoon.
Starting is self-serve - no sales call required. The signup wizard walks you through account creation and plan selection.
- Open the signup wizard. Click Get started in the top navigation, or go to /signup.
- Create your account. Enter your name, work email, and a password. Verify your email if prompted.
- Tell us how you work. Choose whether you're an individual agent or setting up a team/IMO so Nest configures the right workspace.
- Pick a plan. Select Solo, Pro, or Team. You can change plans or add seats later from settings.
- Import and go. Drop in a CSV of your contacts to populate the CRM, then connect your first integration.
Nest imports contacts, leads, and policies from CSV so a fresh book is in within minutes. Export from your current CRM or spreadsheet, then map the columns once.
- Export a CSV. From your current CRM or spreadsheet, export contacts, leads, and policies as CSV files.
- Open Import. In Nest, go to the CRM and choose Import.
- Upload and map columns. Upload each CSV and match its columns to Nest fields (name, email, phone, policy, status). Nest remembers the mapping.
- Review and confirm. Check the preview for duplicates or formatting issues, then confirm the import.
- Verify. Spot-check a few records on the contact timeline to confirm everything landed correctly.
Pricing & plans
Plans, seats, billing, and exactly what's included.
Solo is $49/mo, Pro is $99/mo, and Team (for IMOs and agencies) is $149/seat with a 5-seat minimum.
There are no setup fees, no per-action surcharges on the AI Studio, and no separate bill for license tracking or the document vault. See the pricing page for the full breakdown.
Both are for a single agent running their own book. Solo ($49/mo) covers the core CRM, license tracking, e-sign, calendar, and vault. Pro ($99/mo) adds higher usage headroom across the AI Studio and the annuity tools for agents who lean on them daily.
You can start on Solo and upgrade to Pro at any time from settings without losing data.
Team is the same product as solo with the org plumbing a downline needs: multi-agent hierarchies, an admin panel, role-based access, invite-code onboarding, bulk operations, and a full audit log.
It's $149/seat with a 5-seat minimum, so a Team plan starts at five seats.
Yes - you can create an account and explore Nest before committing. Sign up takes a few minutes through the self-serve wizard; no sales call is required to get started.
Plans are billed monthly with no long-term contract. You can cancel anytime, and your data is yours to export to CSV on the way out.
For billing-specific questions, reach the team through the contact page.
Plan changes and seat counts are managed in settings. Upgrades take effect immediately; your data carries over untouched.
- Open Settings → Billing. From the app, go to Settings and choose the Billing section.
- Choose a plan. Select Solo, Pro, or Team. Team admins can set the number of seats (minimum 5).
- Confirm the change. Review the prorated amount and confirm. Upgrades apply right away.
- Invite new seats (Team). If you added seats, generate invite codes to bring agents into your hierarchy.
For individual agents
Running your own book on Nest - solo or Pro.
Most agents arrive paying for a CRM, a separate email/marketing tool, an AI copywriting subscription, a license-tracking service, and a document storage tool. Nest folds those into one login.
The result is one bill and one place your contacts, policies, documents, and outreach all live - instead of five tools that don't talk to each other.
Nest is vertical-agnostic. Write life, health, Medicare, P&C, or annuities - the CRM, pipeline, license tracking, and vault don't care which line you're in.
Agents who write multiple lines keep them all in a single book rather than juggling separate systems.
Yes. Beyond the CRM, Nest ships annuity-specific tools: a Living Benefit Calculator, annuity illustrations, and an Index Analyzer - so you can model and present products without leaving the platform.
Combined with policy tracking and the document vault, annuity producers can run the whole client lifecycle in one place.
Easily. Export your spreadsheet to CSV and import it into Nest's CRM in minutes; your contacts, leads, and policies become real records with timelines, reminders, and document attachments.
Nothing about your data is locked in - you can export back to CSV anytime.
Nest's CRM uses a drag-and-drop pipeline with stages you control, so it matches how you actually move new business.
- Open the pipeline. Go to the CRM and select the Pipeline view.
- Define your stages. Rename or add stages to match your process (e.g. New lead → Quoted → App submitted → Issued).
- Add deals or contacts. Drop contacts into the first stage, or create new ones with the intake form.
- Set follow-up nudges. Turn on follow-up reminders so no contact stalls in a stage.
- Drag to advance. Move records across stages as business progresses; the contact timeline updates automatically.
For IMOs & agencies
Rolling Nest out across a downline.
Multi-agent hierarchies, an admin panel, invite codes for onboarding, role-based access, and a full audit log. Bulk operations and downline reporting are built in.
It's the same product your agents use, with the organizational controls a marketing organization needs on top.
Team is $149/seat with a 5-seat minimum, so the smallest Team plan covers five agents. Add seats as your downline grows from the admin panel.
Team uses role-based access so admins, managers, and producers see exactly what they should. Admins manage the hierarchy and settings; agents work their own books.
Every privileged action is captured in an audit log for accountability.
Yes. Admins get rollup reporting across the hierarchy, so you can see pipeline and production by agent or by team without asking everyone for spreadsheets.
No. An agent's contacts, leads, and documents are scoped to their seat. Admins see rollups and can manage the org, but agents don't browse each other's books.
Data is org-scoped and encrypted, and Nest never aggregates or shares data across organizations.
Invite codes let you bring agents into the right place in your hierarchy without manually creating each account.
- Open the admin panel. As an admin, go to the admin area and choose Agents or Hierarchy.
- Build your hierarchy. Create the teams or downline levels you want agents to land in.
- Generate invite codes. Create invite codes tied to a specific team or role.
- Distribute the codes. Send each agent their code; they redeem it during signup to join your org automatically.
- Confirm seats. Watch agents populate the hierarchy and verify seat counts in billing.
CRM & pipeline
Contacts, leads, pipeline, and policies in one workspace.
A drag-and-drop pipeline with custom stages, contact records that carry every interaction, lead intake with assignment rules, and a live view of every policy you write.
Calls, emails, and documents all land on a unified contact timeline, so you never lose the thread on a client.
Leads come in through intake forms and become records you can assign with rules and chase with follow-up nudges. Nothing slips because every lead has a clear owner and next step.
Yes. Policies are first-class records tied to the contact, with statuses you can track from application through issue. Related documents attach right to the policy and the contact.
Import is end-to-end CSV for contacts, leads, and policies, and export is one click to CSV at any time. Your records are always yours - there's no lock-in.
Pipeline stages are fully editable so the board mirrors your real workflow.
- Open the Pipeline. Go to CRM → Pipeline.
- Edit stages. Use the stage menu to add, rename, reorder, or remove stages.
- Set automation. Optionally attach follow-up nudges or assignment rules to a stage.
- Save. Your board updates immediately for the records in it.
Every contact has a timeline that gathers calls, emails, documents, and notes in one place.
- Create the contact. In the CRM, click New contact and fill in name, email, and phone.
- Add to a pipeline. Place the contact in the right pipeline stage.
- Log activity. Record a call, note, or email; attach documents from the vault as needed.
- Set a follow-up. Add a reminder so the next touch is scheduled, not forgotten.
Integrations (bring your own)
Connect the accounts you already pay for - they stay yours.
You connect your own Twilio, DocuSign, Google Calendar, NIPR, and AHIP accounts. Nest is the layer that stitches them together, not a reseller that marks them up.
When you leave Nest, those accounts stay with you. You own the relationships and the data - that's the whole idea.
Out of the gate: Twilio for messaging, DocuSign for e-signature, Google Calendar for scheduling, NIPR for producer license status, and AHIP for certification tracking - plus the carriers you already write with.
Each connects through your own account, so usage is billed to you by the provider directly.
No. Nest is carrier-agnostic - connect the carriers you already write with and Nest tracks the policies, statuses, and documents on your side.
You're never captive to a roster we've curated. Write what fits your client.
Nothing - they're your accounts. Disconnecting Nest doesn't touch your Twilio, DocuSign, Google, NIPR, or AHIP accounts; they keep working on their own.
Combined with one-click CSV export, leaving Nest never means losing your tools or your data.
Connecting is a one-time login to each service. Nest stores the connection, not the underlying credentials beyond what's needed to operate.
- Open Settings → Integrations. In the app, go to Settings and choose Integrations.
- Pick a service. Select Twilio, DocuSign, or Google Calendar.
- Authorize with your account. Sign in to the provider and approve access. Use your own account so usage bills to you.
- Confirm the connection. Send a test (a message, a signature request, or a calendar event) to verify it's live.
Linking your NIPR account lets Nest pull producer license status on demand and surface it next to your book.
- Open Settings → Integrations. Go to Settings → Integrations and choose NIPR.
- Enter your NIPR credentials. Authenticate with your own NIPR account.
- Pull license status. Nest retrieves your current producer license status and resident/non-resident states.
- Review on the timeline. License data appears alongside the agent record so renewals are never a surprise.
AI Studio
AI copy and audiences, built into the CRM - no separate subscription.
It drafts mailers in your voice, refines the audience with natural-language filters, and rewrites emails until they read the way you'd actually say it.
Mailer sends fan out reliably in the background, so a campaign to your whole book doesn't choke your day.
No. It's built into your plan - there's no separate $200/mo copywriting subscription stacked on top of your CRM, and no per-action surcharge for using it.
No. The AI helps with the lift - drafting and rewriting - but you keep editorial control. Nothing goes out until you review and approve it.
Start from intent and let the Studio produce a draft you can shape, then target the right slice of your book.
- Open AI Studio. Go to the Studio from the app navigation.
- Describe the mailer. Tell it the goal and tone (e.g. an annuity rate update for clients over 60).
- Refine the audience. Use natural-language filters to narrow to the contacts who should receive it.
- Edit the draft. Tighten the copy until it sounds like you - you stay in control of the words.
- Send. Approve the send; Nest fans the mailer out reliably in the background.
The rewrite tool sharpens outreach without changing your meaning - useful when a draft feels flat.
- Paste or write a draft. Drop your draft email into the rewrite tool.
- Choose a direction. Ask for shorter, warmer, more direct, or a different angle.
- Compare versions. Review the rewrite against your original.
- Use and send. Accept the version you like and send it from the contact record.
Annuity tools
The calculator, illustrations, and index analyzer - built in.
Three: a Living Benefit Calculator for modeling income riders, annuity illustrations for client-ready presentations, and an Index Analyzer for comparing index crediting strategies.
They live inside the same login as your CRM and document vault, so modeling, presenting, and tracking a case never leaves the platform.
It models the guaranteed lifetime income side of an annuity - so you can show a client what an income rider could produce under different assumptions, without spreadsheets.
It helps you compare index crediting strategies and how they'd have behaved, so a client conversation about caps, participation rates, and indices is grounded in numbers rather than vibes.
Yes. The illustration tool produces client-ready presentations you can attach to the contact and store in the vault, keeping the whole case in one place.
Figures are drawn from Nest's rates pipeline and are dated so you know how current they are. The tools are for modeling and education - they are not financial advice, and past performance does not predict future results.
Model an income rider for a specific client scenario in a few inputs.
- Open the Living Benefit Calculator. Find it under the annuity tools in the app.
- Enter the scenario. Add the client's age, premium, and the product assumptions you're modeling.
- Review the output. See projected guaranteed income and how it changes with deferral.
- Save to the contact. Attach the result to the client record and, if needed, generate an illustration.
License & compliance
License tracking, AHIP, and e-signature on one timeline.
Nest pulls producer license status from NIPR through your own connected account, on demand, and shows it next to the agent record - resident and non-resident states included.
For IMOs, that means license status across the downline without chasing screenshots.
Yes. AHIP certification is tracked alongside license data, so Medicare-focused agents and the IMOs managing them can see certification status in the same place as everything else.
E-sign requests go out through your own DocuSign account. The signed artifact lands back on the contact timeline automatically, so there's no manual cross-referencing between tools.
Because license and AHIP status sit on the timeline next to each agent, lapses are visible before they become a problem. You're responsible for maintaining the right licenses in the states where you write - Nest makes the status easy to see.
Once NIPR is connected, pulling and reviewing license status is a couple of clicks.
- Connect NIPR. If you haven't yet, link your NIPR account in Settings → Integrations.
- Open the agent record. Go to the agent (or your own profile) whose license you want to check.
- Pull status. Request the latest status; Nest retrieves current license and state data from NIPR.
- Monitor over time. Status stays on the timeline so you can spot anything approaching expiration.
Security & data ownership
How your data is protected - and who actually owns it.
Documents in the vault are encrypted at rest with AES-256-GCM, and keys are scoped to your organization and your seat-level access. Every read, write, and share is captured in an audit log.
No. Nest is software, not a data broker. It doesn't aggregate across organizations and doesn't sell or share client information. Your book is yours.
Access is scoped by organization and seat. Within an IMO, admins see rollups and manage the org while agents work their own books; across organizations, data is never pooled or shared.
Anytime. Export to CSV with one click - contacts, leads, and policies. Because integrations are bring-your-own, your connected accounts stay with you too. There's no lock-in.
Nest is built security-first: AES-256-GCM encryption at rest, org-scoped keys, seat-level access, and a full audit log, and it never aggregates or sells data.
If your organization has formal compliance requirements (a BAA, a vendor security review, or specific attestations), reach out through the contact page and the team will walk through specifics.
You can pull your records out at any time - useful for backups, reporting, or migrating.
- Open the CRM. Go to the CRM and the records you want (contacts, leads, or policies).
- Choose Export. Select Export and pick CSV.
- Download. Nest generates the file and downloads it to your device.
- Verify. Open the CSV to confirm the records and fields came through.
Account & billing
Managing your subscription, seats, and account.
Payment details live in Settings → Billing. Update your card there and the change applies to your next invoice.
You can cancel anytime from billing - there's no long-term contract. Before you go, export your contacts, leads, and policies to CSV; your connected integrations are your own accounts and keep working regardless.
Invoices and receipts are available in Settings → Billing, where you can review your history and download what you need for records.
Reach the team through the contact page with the details and they'll sort it out. Billing-specific questions are handled directly rather than through a generic queue.
Team admins manage seat counts from billing; the minimum is five seats.
- Open Settings → Billing. As a Team admin, go to Settings → Billing.
- Adjust seats. Increase or decrease the seat count (no lower than the 5-seat minimum).
- Confirm. Review the prorated change and confirm.
- Manage agents. Use invite codes to fill new seats, or remove agents from the hierarchy when reducing seats.
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